Help center
Quick answers, or open a ticket from inside your wallet.
Frequently asked
How long does KYC take?
Most visitors are verified in under 3 minutes. Edge cases route to manual review and clear within 4 business hours.
What FX rate do you use?
We quote a live mid-market rate from our FX partner with the spread shown explicitly. The quote locks for 90 seconds.
Can I delegate spend to someone in Nigeria?
Yes — invite a trusted assistant, set a daily cap and time window. Every action is logged and revocable.
What happens if a payment is held?
Held payments enter compliance review. You'll see the case ID in your activity feed and can supply documents from the case detail page.
Are funds insured?
Funds are held with NDIC-insured partner banks up to the statutory limit.
How do I close my wallet?
Go to Settings → Close wallet. We initiate a refund to your funding source within 1 business day.
Still stuck?
Sign in and open a ticket from your support page, or email support@naijapay.app.